Frequently Asked Questions
What is a magnet?
The Openstage magnet is a new marketing tool to drive fan engagement. By dropping a magnet a fan can signify to their favourite artists that they want to be ahead of the pack for all announcements and offerings. Artists can then optimise what they do in each location and super-serve their greatest fans with impactful results.
What are Artist Tokens and Openstage Tokens?
Openstage has a pledge to music fans that they will be proportionally rewarded for becoming involved with artist campaigns. Artists can set rewards in any number of ways because of the platforms ability to track fan behaviour but we have also built in the idea of reward tokens that come in two types: “Artist Tokens” and “Openstage Tokens” and fans can earn these by promoting their favourite artists. Here’s how the two types of tokens differ
• Artist Tokens - are attributed to each artist and are earned each time a fan either places a magnet or has other fans placing magnets from their own unique sharing links.
At the present these coins can only be redeemed with the artist’s own exclusive offers.
• Openstage Tokens- are only earned when a transaction happens on the Openstage platform - I.e. a ticket or merchandise sale that has directly resulted from a fan sharing
and promoting their unique magnet links. The key differential with this token is the transactional part and one token is the monetary equivalent to 10% of the transaction
that happens through Openstage. These tokens can be redeemed as cash payments to each fan or anywhere else on the Openstage platform.
What is the Openstageit subscription service?
Service for bands to help them manage their fan base, the 21st century fan club.
What does the service provide?
Fan Communication (up to 1000 fans emailed per month), profile page, social media integration, fan analysis and activity based insight, …
When is the money taken from my account?
Monthly, on the same date you signed (or the nearest working day) Payments commence after your Free subscription period has expired.
How long is the contract period?
You can cancel at any time.
When can I cancel?
How do I cancel?
We have a special email account for cancelations. Please click the link at the bottom of your subscription emails to cancel
Who is Openstageit?
A collection of music lovers, managers and internet geeks.
What data can I access when I subscribe and can I download it?
You can access all of your fan data at anytime while your Openstage subscription service is active. You can also download data such as fan’s email addresses upon request. To do this please email your account manager or alternatively send your email and request to email@example.com
Is the transaction secure?
Yes. All our payments are through a PCI compliant payment service provider.(PSP)
How well is my data protected?
Your payment data will always be stored in a PCI compliant storage facility. Any other information is securly stored inside our firewalled servers.
How will my fans hear about the service?
We are a fan empowerment platform and it’s in your interests to tell your fans the news and that by sharing Openstage magnet links and engaging with your artist’s’ campaigns via the platform they will always be rewarded for their loyalty.
Can you fulfil tickets through the site for my gigs?
Yes we provide a full ticketing service.
How long is the trial period?
Trial period is 60 days, this can be adjusted by Openstageit on 30 days notice.
I have subscribed for the service and I haven’t received my sign in credentials
The sign in process can take up to 24 hrs, as Openstageit has to ensure that artists are given access to their profile which may exist in a limited way on the website already
How do I get help?
FAQ section of the website, and firstname.lastname@example.org; on signing on to the subscription service a pack of tutorials explaining how best to manage a community of fans will be sent to the email provided on registration
Can I have more than one user for the account?
Yes, when you subscribe sign up up with a manager account and follow the instructions or email us at email@example.com
What is geofunding?
Geofunding is when you use your debit or credit card to commit to spending an amount of money to see your chosen artist perform in a particular location
Why do you need my card details?
Your card details show a level of interest in seeing a performer far greater than just a like. We DO NOT take any money from your card unless an event is created from your geofund® and you can go to that event. By providing your cards details you get first refusal on tickets.
What’s an acceptable amount to commit?
Whatever you think is realistic and fair for the number of tickets you want. Check out what similar sized events/artists are charging and go for something similar. Ultimately the final ticket prices will be set by the promoter of the event. The more realistically you geofund®, the more likely you are to get first refusal on those tickets.
What happens if the event is confirmed but I didn’t geofund enough?
If you didn’t commit enough you might not get first refusal on tickets. If enough/too many other people committed to pay what turns out to be the final ticket price, then they will get first refusal in line with the digital queue formed by each geofund®. If after this there are still tickets left you will be given an opportunity to top up your geofund® to meet the required ticket price.
What happens if there are different levels of tickets for the final event?
We allocate the best tickets we can for your geofunded® budget. Magnets placed will get early notification of events coming to their area to give you an earlybird opportunity to buy tickets.
What happens if the amount I committed is more than the final ticket price?
Then we take the lesser amount and you lucked out!
What happens if the event is confirmed?
If enough money is raised in committed geofunds, and the event is confirmed you will have ten days to decide whether you still definitely want to attend and then the money will be taken from your chosen card.
How long will it be from committing with a geofund to finding out if my event has been confirmed?
This depends on the artists, promoters, agents etc. They might decide to not put the event on at all but with pre-sold tickets this is less likely. Geofunding® for tickets makes the demand for an event easy to understand for them. It could be days, weeks or potentially months, but generally once the tipping point needed to make the event viable is reached it should be quite a quick decision.
What happens if the event I have support doesn’t happen?
Simple - no money is taken. No one loses anything. You will always be notified if an event is confirmed and will have your chance to cancel your geofund.
Why should I support a tentative event?
When you support an event, you are indicating your interest in an event happening. You basically commit an amount of money against your card that indicates your desire to see the event happen. If enough people do the same thing, and enough money is committed by enough people to make a performance in that location viable the artist and promoter is highly likely to confirm a performance on the back of the commitments.
I’m a fan. If I create an event I’d like to happen on Openstage and it generates interest, do I have to plan the event?
In short – no. The usual way it works is you create the ‘event listing’ on the site, you gather all your interested friends and contacts that you think may be interested and encourage them to geofund it too and share on their social media. If enough fans commit to buy tickets we at Openstage contact the performer or promoter to encourage them to confirm the event.
I’m a performer… what’s the benefit of me using Openstage?
As a performer you can use Openstage to R&D new territories, work out where to do your next tour and increase your live performance output. The data you get from Openstage relates directly to those fans who are willing to spend money to see you live, allowing you to reduce the financial risk of gigging.
I’m a promoter… what’s the benefit of me using Openstage?
It’s a risk-free opportunity to increase your audience and ensure you fill your venues. Think of us as a brilliantly targeted advertising platform enabling you to make your events even more successful.
Does Openstage screen which events are created?
Only to make sure they’re legal and that they meet our guidelines. We don’t investigate artists’ performance ability or anything like that. This is a platform where the public decide the worthiness of an artist or event by their commitment to fund it. If you’re a promoter and/or are running multiple events we will also make sure you meet our promoter guidelines
Are there any fees?
Not if you’re a fan…so get involved! Openstage applies a 10% fee to the funds collected. The rest of the money committed goes to the artist, performer or promoter to actually make the event happen. You can view the complete fee breakdown here
I’m a fan. What happens if an event is confirmed, my money is taken and then the artist or promoter pulls the event? Will I get my money back?
Given what Openstage does to ensure demand and numbers before any money is taken, we don't think this will happen often. However, if this happens, Openstage will do everything it can to either negotiate the event being re-scheduled or get your money back to you.
Who is Openstage?
We are a team of people with a common goal – to change the performance industry for the better. We are a mixed group of promoters, artists, performers, event goers and technically minded people. We are people in the events industry who passionately believe fans need to be listened to and performers given additional support to make things happen.
Crowdfunding has proven to be such a fantastic success in other industries that we felt it was time to use people power in the performer market. Let’s take the power off the few big players that currently control virtually the whole industry and shake things up – allowing fans, performers and promoters to communicate with each other at grass roots level again via our Openstage community.
If an additional side effect is that even big stars see merits in doing smaller gigs again as well as massive arena gigs – because the financial risks are removed then we consider that a win win all round.
And what better way to build up a guaranteed following for up and coming talent – building on local popularity first and widening the net as fans get to hear about your new band or artist.
If we work together we can make this happen!